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Customer Satisfaction Guarantee
Hought Endurance Tack guarantees customer
satisfaction. Our goal is for our tack to correctly fit your
horse and for you to be pleased with it.
If for any reason you have problems or
questions with what you receive, please do not hesitate to call
us 707-599-9493.
Tack Items Needing Modification or Exchange
It is important to carefully check over the item(s) you receive
for correct sizing, color and hardware. If for any reason your
tack needs to be exchanged or modified, please call before sending
it to us.
Exchange Policy: Tack
We will exchange standard Arab and/or horse size items (standard
sizes can be put in our inventory), if for any reason you are
unhappy with the quality, materials, workmanship or design. These
items may be returned for either store credit or replacement.
Custom items (tack made with nonstandard widths, atypical hardware
and/or non conventional color arrangements) needing modifications
and/or adjustments will be at the customer's expense.
All returned tack must be clean (see Cleaning Instructions below)--like
new, and shipped to us freight prepaid within thirty days of
receipt of the merchandise. A return authorization must be obtained
from us prior to any return. See the Return Shipping Instructions
below.
Accessory Items:
Items such as Toklat saddle pads are non returnable because Toklat
considers all saddle pads custom orders. Other Toklat products
including the Irideon® line of clothing, EquiPedic®,
Tipke-collapsible Foldit carts, EasyCare, and so forth, may be
returned for store credit at our discretion.
Return Shipping Instructions for Tack:
Exchange and/or Modifications
To have your items returned to you in a
timely manner, it is important to include the following in the
return packaging:
1. The item--clean and/or like new.
2. The item tagged with your name, address and phone number (masking
tape will do).
3. We suggest placing masking tape with written instructions
on the area(s) requiring change, i.e. plus 1“ or less 1“
and so forth.
4. Detailed written instructions describing the modifications.
Thank you for your business.
Gail and Eric Hought
Cleaning Instructions: Wash with soap and
water. |