Thank you for choosing Hought Fine Art
& Leather & Endurance Tack. We guarantee customer satisfaction.
If for any reason you have problems or questions with what you
receive, please do not hesitate to call us at 707-839-1871.
Endurance Tack Items Needing Modification
Our goal is for our tack to correctly fit
your horse and for you to be pleased with it. It is important
to carefully check over the item(s) you receive for correct sizing,
color and hardware. If for any reason your tack needs to be exchanged
or modified, please call before sending it to us.
Exchange Policy: Tack
Custom items (tack made with nonstandard
widths, atypical hardware and/or non conventional color arrangements):
We do not take custom orders back nor refund money for them
as they cannot be put back into our inventory. All custom
tack needing modifications and/or adjustments will be at the
Custom tack items (tack made with nonstandard widths, atypical hardware
and/or non conventional color arrangements) needing modifications
and/or adjustments will be at the customer's expense.
All returned tack must be clean (see Cleaning
Instructions below)--like new, and shipped to us freight prepaid
within thirty days of receipt of the merchandise. A return authorization
must be obtained from us prior to any return. See the Return
Return Shipping Instructions for Tack
Exchange and/or Modifications.
To have your items returned to you in a timely manner, it is
important to include the following in the return packaging:
1. The item--clean and/or like new.
2. The item tagged with your name, address and phone number (masking
tape will do).
3. We suggest placing masking tape with written instructions
on the area(s) requiring change, i.e. plus 1" or less 1"
and so forth.
4. Detailed written instructions describing the modifications.
Cleaning Instructions: Wash with soap and water.
Cinches, Irideon® Riding Apparel, Saddle
Pads: Ricotti, English, Toklat, Tucker, Woolback & Splint
Boots: Toklat considers Toklat Saddle Pads, English Pads, Woolback
Pads, Ricotti Pads, Tucker Pads, Toklat cinches and girths as
custom orders, and as such, they are non refundable items.
*There is a 15% restocking fee for returned
Irideon® clothing. The merchandise must be in new and resalable
condition and returned to us freight prepaid within ten days
of your receipt of the goods. A return authorization from us
must be obtained prior to any return.
For Irideon® clothing return authorization,
please email us at firstname.lastname@example.org.
You may also receive return authorization at 707-599-9493
Other Accessory Items:
EquiPedic® and Tipke-collapsible Foldit
Carts. These items may be returned for store credit at our discretion.
You may receive return authorization at 707-599-9493.
Thank you for shopping with us.
Gail and Eric Hought